FAQs
Below you'll find answers to some of the most common questions we get from our users. If you have any additional questions, feel free to reach out to our support team.
What is Direct Debit?
This is an instruction given to your bank to pay funds to a third party (in this case Mono or Remita), at a fixed amount, and on an agreed date.
Is Kiakia reliable?
Is KiaKia a bank?
How do I contact customer support?
Does KiaKia have an office that I can visit?
How to update bank account details?
How to delete my account?
What is a Low Credit score?
What are the trust points?
Why was I suspended?
Why was I debited?
Can I edit my profile?
Do you fund startups?
Does Kiakia give loans to foreigners?
Didn't receive a mail
I have upload difficulties
Why isn't my BVN/NIN being verified on the system?
Why isn’t my NIN being verified on the system?
What are the maximum and minimum amounts I can apply for?
What are the types of loans you give?
What is the loan tenure?
How much can I apply for?
What is a loan offer?
Can I get a loan from anywhere in Nigeria?
Do you give loans to students?
Why do you need my BVN?
What is the loan application process?
How do I register/create a borrower account?
Does Kiakia have an app?
How do I get a loan?
How long does it take to review a loan?
What are the loan requirements?
My loan is not disbursed despite approval
What next after mandate authorization?
How do I authorize bank?
How do I activate mandate on my account after approval?
How to repay a loan?
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The Safe and Secure Way to Earn
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