How do I register/create a borrower account?
You can create a borrower account by selecting the "CREATE AN ACCOUNT" button on Mr.K's menu, then answering the next few questions that follow to validate your identity, and other personal and employment information.
Does Kiakia have an app?
No, Kiakia currently does not have a borrower app at the moment. We deploy all borrowing services through our mobile/PC web platforms for customer engagement and use, to enable users with utility phones access ALL our services.
How do I get a loan?
To apply for or make a loan request, simply click the "GET A LOAN" button from the home page and engage Mr. K in the conversation and answer all the relevant questions. It is that simple.
How long does it take to review a loan?
The loan review process is completed within a few minutes of successfully submitting a Kiakia loan application.
What are the loan requirements?
To successfully submit a loan application, you have to fulfill the following requirements -
- An applicant must be resident in Nigeria
- An applicant must be above 21 years of age
- An applicant must possess a Bank Verification Number (BVN) and be an account holder with any of the mainstream commercial banks in Nigeria.
- An applicant must have evidence of verified source(s) of income (employed in the public/private sector or runs his/her own business)
- An applicant must provide a valid means of Identification (Work ID for employed applicant, and Government-issued ID for self-employed) applicant
- An applicant must provide proof of income (sms or email screenshots of monthly income alerts or electronic bank statement (in Pdf format) for the 6 most recent months)
- Alternatively, an applicant can authorize KiaKia to view his/her bank transactions by connecting his/her bank account to the Mr. K software ONLY for the purpose of obtaining bank transaction details.
What is the loan application process?
To successfully submit a loan application, this is how you have to go about it -
- Create an account by providing all required details
- Start an application chat
- Upload work ID or government-issued ID
- Enter the desired loan amount
- Select duration/tenure
- Upload Screenshot of SMS alerts or PDF statement of your last 3 salaries or Business income
- Accept loan terms and conditions (IF APPROVED)
- Authenticate your submitted bank accounts
- Get credited
What are the maximum and minimum amounts I can apply for?
The maximum and minimum amounts that can be accessed at any time depends on the applicant's income level, employment type and loan request.
What are the types of loans you give?
We currently grant quick short term business and personal loans.
What is the loan tenure?
Our maximum loan tenure for first-time borrowers is 30 days. However, loan tenures can be increased based on your credit score and trust points to a maximum of 18 months.
How much can I apply for?
You know your earnings more than we do. So, take your income and expenditure into consideration before applying for any amount. We don't want to constrain you by an amount and we also do not want to indulge you in reckless borrowing. Borrowed money should go into meeting your needs. Apply for an amount based on what your fixed or business income can conveniently repay.
What is a loan offer?
A loan offer is an estimate of the loan funds Mr.K can grant you based on your credit-worthiness. Mr.K makes you that offer with the understanding that you can easily and conveniently repay that amount within the stipulated tenure. You reserve the right to accept or reject a loan offer if it does not meet your financial needs.
Can I get a loan from anywhere in Nigeria?
Yes, please. We are everywhere there is internet access and the law of Nigeria governs.
Do you give loans to students?
Mr.K does not grant Students loan at this time. Sorry about that.
Why do you need my BVN?
We need your BVN (Bank Verification Number) to establish your identity within the financial system and to furnish us with enough data/information about you to act on in the event of a breach of contract. Your BVN (bank verification number) is 100% safe with Kiakia. It is important to note that the BVN is a unique identification number for authenticating your identity and securing against fraud within the Nigerian financial system. It also makes it impossible for anyone to steal your identity or use it for any illicit purposes.
Mr K said I did not meet the loan requirement. What does that mean?
Every loan requirement is an integral prerequisite in our loan application process. They were coined to foster quality service and mutual benefit for Kiakia and its applicants. We are sorry that you cannot meet a requirement at this time. Kindly exercise patience until a time when you can meet this requirement to try again.
Why was my loan declined?
The reasons for a loan application decline vary from application to application, and this is always contained in the loan decline email and SMS automatically communicated to the applicant when this happens. Please refer to your E-mail and SMS.
My loan is not disbursed despite approval
This may be resulting from an array of reasons such as the bank authorization process not being completed or an applicant failing to sign the loan agreement. It is only when all the processes listed are completed that your loan funds may be disbursed. Feel free to contact the support helpline to inquire about the status of your application.
What next after account authorization?
Kindly confirm that the activation is completed via an email from Remita informing you of the activation. Also, ensure that your loan agreement has been signed. If both are confirmed, await disbursement.
How do I authorize bank?
To authorize your bank, select the 'AUTHORIZE BANK ACCOUNT' option from Mr.K's menu options and follow the prompt.
How to repay a loan?
To repay a loan select the 'REPAY A LOAN' option on Mr.K's menu and select any of the following options -
- Bank Transfer to Kiakia Bits Limited
Monnify - BANK TRANSFER TO YOUR UNIQUE ACCOUNT (Via Monnify unique account)
- 0025273484 | Guaranty Trust Bank
- 1016013383 | Zenith Bank Plc
What is Direct Debit?
This is an instruction given to your bank to pay funds to a third party (in this case Remita), at a fixed amount, and on an agreed date.
Is Kiakia reliable?
Kiakia is a licensed personal and business loan provider entirely online. We enable and process loan applications in real-time by chatting with Mr.K, our versatile online loan agent. Mr.K (Kiakia) is fast and reliable.
Is KiaKia a bank?
No, Kiakia is not a bank. We do not receive deposits from the general public nor do we offer savings or current accounts. Online lending is a service provided by Kiakia Bits Ltd (RC. 799552), a lender regulated by the Lender's ACT. Even though we offer a service that is 100% online, you can still reach us whenever you need via Mr.K's contact form, our customer support helplines (08092245588, 09055111140, 08093078377, 09034425508 and 08078443174) or any of our social media handles.
Does KiaKia have an office that I can visit?
Yes, we do. Our business premise is at Plot 395A Etang Obuli Crescent, off Idris Ibrahim Crescent, Obafemi Awolowo Way, Jabi, Abuja. You could visit us if you wish. Official business hours are from 8am to 5pm from Monday to Friday. But all our online services can be accessed and issues attended to anytime and any day of the week.
How to update bank account details?
Please send a mail to firstname.lastname@example.org requesting for an account update, and it would be updated for you. Please ensure to state the new account details and the reason for the change request in your mail.
How to delete my account?
To deactivate an account, please send a mail to email@example.com requesting for the deactivation of your account. But why would you?
What is a Low Credit score?
A low credit score indicates that an applicant did not pass the minimum administrative review threshold required to access a Kiakia loan. This may be arising from a few factors including – current income level, the current level of indebtedness and other employment details of the applicant.
What are the trust points?
Trust points are credibility rewards for responsibly using Kiakia financial credits. You build a solid trust point when you responsibly and ethically use Kiakia service and make prompt and timely repayment of your loan. Kiakia rewards financially responsible borrowers in many ways. One of such rewards is giving you bigger loans at a lower interest rate and for longer periods.
Why was I suspended?
Kiakia grants each Visitor a limited, revocable license to use this website subject to the Terms. You were suspended because you violated one or more of Kiakia Terms of Usage. For further assistance on this please send a mail to firstname.lastname@example.org or contact any of our customer support helplines: 08092245588, 09055111140, 08093078377, 09034425508 and 08078443174.
Why was I debited?
Please send a mail to email@example.com regarding the debit and this matter would be resolved for you. Please ensure to attach evidence of the debit made in your email. Rest assured that if any excess funds are debited from your account, they would be reversed.
Can I edit my profile?
Yes please, you may edit your profile information by selecting the 'SELF-SERVICE' option on Mr.K’s menu, then selecting the 'VIEW OR EDIT PROFILE' on the resulting menu. However, be informed that certain information such as your name, your account details and BVN cannot be edited by you. If you have a genuine basis to change any of these, send an email to firstname.lastname@example.org stating the changes you would like to make, and the reason for the request. The changes would be effected for you.
Do you fund startups?
At the moment, we only grant loans to existing businesses with cash flow working capital. Why not explore raising funds from family and friends to start-up your business. It is not advisable to use loans to set up a business.
Does Kiakia give loan to foreigners?
At the moment, only residents of Nigeria can access personal and business loans on our service. Lending is open to foreigners resident in any part of the world who can provide funds in the local currency. We are working on making it possible for lenders to fund and receive interest on funded loans in their local currency.
Didn't receive a mail
If an expected e-mail notification fails to deliver, it is either the wrong e-mail was entered, it is in your mailbox spam folder or your internet network is poor. If you are convinced this is not the case, contact support for further assistance.
I have upload difficulties
Mr.K will always indicate the reason for the upload failure if you pay close attention. Kindly check to ensure that the document(s) fit the acceptable formats (PNG, JPEG) and acceptable size (less than 250KB). It is also important that you have a strong internet connection.